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Top of Mind's 5 Must-Read Articles in Entrepreneurship

If you've ever taken a business 101 course, you probably heard this common piece of advice: the customer is always right. It's a customer service approach to business that relies on service staff placing a high priority on buyer satisfaction. The concept dates back to the 19th century when retail pioneers like Harry Gordon Selfridge, John Wanamaker and Marshall Field insisted on customer complaints being treated seriously in order to retain their business.

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Taylor Brown
on July 16, 2014
Entrepreneurs, Thought-Leaders Unveil Tips at Inc 500|5000 Conference

You can't leave an INC 500/5000 conference without a list of great concepts and ideas to implement upon your office return. Such was the case as I travel back to Kansas City from a superstar lineup of speakers in Washington D.C. this year. Though the shutdown kept us out of the museums, Inc's lineup kept us in the meeting rooms, listening intently to likes of Jim Collins, Jack Stack, Marc Ecko and Kauffman's own Ted Zoller.

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Annette Beck
on October 21, 2013
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