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Business Operations

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The Litigation Process
2/1/2007
Summary:

This Web site offers a primer on the litigation process, and includes easy-to-understand definitions of standard litigation-related terms.

Go To Source (www.upenn.edu)
The Entrepreneurial Spirit in the Office Products Industry
Hampton Mark
2/2/2007
Article Resource
Summary:

One of the key links in the office products industry is the supply chain. This article covers how one company innovates and acts entrepreneurially to be a leading company in the reseller business sector.

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Legal Issues With Use of Leased Workers
Cross Dan S
2/8/2007
Article Resource
Summary:

If you are considering using leased workers for your company, this article provides a detailed overview of the legal issues relevant to the employer, including IRS regulations and litigation.

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Tech Titans Draw Fire on U.S. Expansions
2/16/2007
Summary:

This article covers how some entrepreneurial growth companies, including Dell and Google, make decisions on building new company facilities in the United States. One challenge is considering the array of regional economic development incentives and local politics when choosing location to expand.

Go To Source (www.usatoday.com)
Communicating Your Workflow
FastTrac
2/21/2007
Article Resource
Summary:

Your workflow--processes, procedures, and policies--need to be communicated verbally and written. Written communication should include job descriptions, performance standards, performance reviews, and controls.

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Measuring Human Performance
2/21/2007
File Resource
Summary:

Above and beyond a job description, which describes the essential functions and the tasks to be done, the performance standard defines how well each function or task must be performed.

Download
Operational Systems
2/21/2007
File Resource
Summary:

Considering your goals for business, this tool will help you identify operational systems necessary to support these goals.

Download
Success Measurements Worksheet
2/21/2007
File Resource
Summary:

This tool will help establish success measurements and goals to be used in your Operations Plan.

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Getting Customers to Love You
3/9/2007
Summary:

Here are ten ways to boost your customer service ratings and streamline your interaction times. Customer service--you can count on--is they key, according to this former Lands End expert.

Go To Source (blog.fastcompany.com)
Guide to Cutting Expansion Costs
3/9/2007
Summary:

Running a growth enterprise may require expanding operations through the acquisition of additional space, new employees, and more equipment. Suggestions and links provided in this article focus on: commercial leases, "nearly new" furniture, payroll services, and much more.

Go To Source (www.work.com)

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