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360-Degree Customer Care
11/1/2005
Summary:

Thomas M. Siebel shares his principles for meeting the complex demands of customers who want to interact seamlessly with companies across various platforms.

Go To Source (www.fastcompany.com)
4 critical tech transfer solutions
12/9/2013
Blog Resource
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5 tips for startups seeking regulatory approval
8/12/2013
Blog Resource
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510(k) vs. PMA Regulatory Strategies
Holstein Howard
7/28/2011
VideoSeries Resource
Summary:

Paul Yock interviews Howard Holstein, regulatory attorney, on 510(k) vs. PMA regulatory strategies.

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7 strategies to protect intellectual property for medical devices
9/18/2013
Blog Resource
Summary: Read More
9 Tips on Handling Complaints
7/12/2007
Summary:

How you and your people handle customer complaints can be the key to keeping current customers and getting new ones. These tips provide excellent guidance for front-line customer service representatives or others dealing directly with customers.

Go To Source (www.bizinformer.com)
A Basic Guide to Exporting
10/29/2010
Summary:

A basic guide to exporting from UNZ 7 Co.

Go To Source (www.unzco.com)
A Devotion to New Ideas
Gross Bill
2/23/2011
Audio Resource
Summary:

Bill Gross thrives on turning innovative ideas into pioneering companies. He serves as founder and CEO of Idealab, which started over 75 companies since 1996. In this stimulating lecture, he shares how Idealab continues to bring incredible ideas to market, and his personal insights on starting and running successful organizations. Gross also describes the work of eSolar, a spin-off company of Idealab that works to make solar energy cost-competitive in the global marketplace.

Listen Now
A Guide to Drucker's Systematic Innovation
Goldstein Burton B Buck
5/8/2006
Article Resource
Summary:

This accomplished entrepreneur matches practical tips from Peter Drucker's book, Innovation and Entrepreneurship, with innovative product moves developed by real-life growth companies. The entrepreneur author shows how these companies apply key tactics, such as tracking demographics and customer preferences, that are detailed as principles by Drucker.

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A Little Like Having a Child
Friess John
6/10/2002
Article Resource
Summary:

The launch of a new product is analogous to the birth of a child, necessitating commitment, preparation, the ability to set a date against which to measure progress, and finally delivery, writes the author. Illustrative are scenes from this entrepreneur's introduction of physician-approved videos aimed at educating patients about their diseases.

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