to page content
to site navigation
The Resource Center has all the info you'll need From content to user feedback, the resource center has the information you need for every level of the entrepreneurial process.
Companies need to generate customer service and customer satisfaction-two different things-to drive increased customer loyalty, according to this article. Entrepreneurs should ask their customers whether they would do business with them again and whether they would recommend them to others.
As the world becomes flatter, we realize the role that culture and connectivity play in the development of our business models and social networks. Danah Boyd gives us an interesting look at how these elements play into the proliferation of online communities, and how the rules of engagement for these new businesses are also models of behavior and execution for other areas of the entrepreneur's life.
The on-boarding of staff members can be confusing to newcomers. Yet, this is a time when most employees build important relationships-- friendships, in fact, that can double the chances of those new employees being satisfied at work. In excerpts from his recent book "Vital Friends", author Tom Rath shares suggestions for both formal and informal orientation processes.
Serial entrepreneur Will Herman shares 11 best practices for working effectively with a Board of Directors, including determining support, maintaining focus and direction, communication tactics, incorporating the management team, and presentations.
African-Americans are launching and growing businesses at higher rates than other entrepreneurs in the U.S. Whether attributed to corporate layoffs, diversity programs, or targeted business development initiatives, Chicago's Cook County is seeing the highest African-American entrepreneurial growth rates in the nation.
In research conducted by the Gallup organization with more than eight million subjects, employees are more likely to stay with the organization, have more engaged customers, and will be more productive if they have ties of friendship to others in the organization--especially their bosses. An exemplary boss is one who gets to know employees on an individual basis, tailoring their management to the individual.
Mohanjit Jolly, Managing Director of Garage Technology Ventures, moderates a discussion between five VCs and Angel investors. The panel addresses key issues related to the funding process, including valuation, business plans, funder presentations, and strategies for accessing VCs.
Attracting, identifying, training and retaining leadership talent is key to a high-performance organization. With globalization, leading is much more complex process than simple project management. Different situations will require different leadership styles, a compelling vision, and the ability to reason in the face of ambiguity.
Having your company run like a well-oiled machine may not be enough. A company is not a machine, but a living entity. For true organizational alignment, a company needs to understand its sense of self, its values, and how it is perceived in the marketplace. Initiatives coming from a company's core values when matched to customer values have a better chance for success.
While confusing to investors, mixing financial investments with philanthropic giving is a concept that is gaining ground. Good Capital is one organization collecting a portfolio of social enterprises and provides funding for their "social good" along with cash returns to their investors.
Want to get connected? Sign up to receive regular news, polls and updates from The Kauffman Foundation.