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Moving from Customer Service to Customer Satisfaction
1/9/2007
Summary:

Companies need to generate customer service and customer satisfaction-two different things-to drive increased customer loyalty, according to this article. Entrepreneurs should ask their customers whether they would do business with them again and whether they would recommend them to others.

Go To Source (jacksonville.bizjournals.com)
G/localization: When Global Information and Local Interaction Collide
1/17/2007
Summary:

As the world becomes flatter, we realize the role that culture and connectivity play in the development of our business models and social networks. Danah Boyd gives us an interesting look at how these elements play into the proliferation of online communities, and how the rules of engagement for these new businesses are also models of behavior and execution for other areas of the entrepreneur's life.

Go To Source (www.danah.org)
The Venture Capital Aptitude Test (VCAT)
1/19/2007
Summary:

Entrepreneurs pursuing venture funding will find useful information in this article. Guy Kawasaki offers insight into the venture capitalist mindset. His Venture Capital Aptitude Test could be used by the entrepreneur as a list of qualities for which to seek in a venture capitalist partner.

Go To Source (blog.guykawasaki.com)
The Four Drivers of Innovation
1/19/2007
Summary:

Innovation is commonly thought to be the same as creativity, but according to research from the Gallup organization, creativity is a precursor to innovation only when coupled with business action. This article highlights the ways in which entrepreneurs can foster an environment of innovation, including finding and nurturing talent and developing managers.

Go To Source (gmj.gallup.com)
Funding Your Dream Video
1/19/2007
Summary:

Mohanjit Jolly, Managing Director of Garage Technology Ventures, moderates a discussion between five VCs and Angel investors. The panel addresses key issues related to the funding process, including valuation, business plans, funder presentations, and strategies for accessing VCs.

Go To Source (blog.guykawasaki.com)
Boom Town
1/19/2007
Summary:

African-Americans are launching and growing businesses at higher rates than other entrepreneurs in the U.S. Whether attributed to corporate layoffs, diversity programs, or targeted business development initiatives, Chicago's Cook County is seeing the highest African-American entrepreneurial growth rates in the nation.

Go To Source (www.businessweek.com)
New Profit
1/19/2007
Summary:

While confusing to investors, mixing financial investments with philanthropic giving is a concept that is gaining ground. Good Capital is one organization collecting a portfolio of social enterprises and provides funding for their "social good" along with cash returns to their investors.

Go To Source (www.fastcompany.com)
Board Meetings - A CEO's Point of View
1/19/2007
Summary:

Serial entrepreneur Will Herman shares 11 best practices for working effectively with a Board of Directors, including determining support, maintaining focus and direction, communication tactics, incorporating the management team, and presentations.

Go To Source (www.2-speed.com)
Rocket Man
1/19/2007
Summary:

How can you come up with innovations as a scientist would? You need to dream big, come up with an expansive set of goals, and then break your plan down into a series of simple steps. Also put in place the best possible team and be sure to develop your plan B.

Go To Source (www.indystar.com)
Reflections on Mentors
1/19/2007
Summary:

Mentoring is a valuable developmental process that generates relationships of trust, growth, and more focused performance. Brad Feld reflects on the mentoring relationships that have helped him to shape his professional career and the success of his ventures.

Go To Source (www.feld.com)

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